Up Owners Club banner

1 - 4 of 4 Posts

·
Registered
Joined
·
20 Posts
Discussion Starter #1
If you buy new VW e-UP there is high chance that it will come quipped with the Telematics module and We Connect service through which you can schedule times, charging etc. In my case, i did the registration, they activated the SIM card ... BUT ... nothing worked at all, i couldn't complete the vehicle activation (the part where you need to enter mileage). After dozens of calls to the Customer Center and 3 weeks waiting for the service appointment i took my friends' VCDS cable and SW and repaired it myself. Here is what i did, in case someone will need it (maybe not):
  1. you need registered VCDS 19.6. or higher + HEX CAN2 cable
  2. connect to the module 75 Telematics, module 12E-035-284-B , Component:OCULowEMobil 029 0183
  3. go to security login and enter key 20103
  4. go to the adaptation and change "not activated" to "activated" on these channels
    • MAS13730-Radio mode
    • ENG123196-ENG125484-Online_Services_Data_Roaming-Core_Service_Telephony
    • ENG123196-ENG123362-Online_Services_Data_Roaming-Core_Service_Management
    • ENG123196-ENG125485-Online_Services_Data_Roaming-JobMechanism
  5. OPTIONAL you can activate also Geo fancing, Door unlock, Honking Flashing features contained in group "ENG123196"
  6. wait for 30 mins appx.
  7. go to the We Connect registration and complete your activation by entering ODO mileage
  8. Enjoy :)
 

·
Registered
Joined
·
7 Posts
Hi
thanks for your very interesting post

we have had exactly the same problem, almost 10 days to activate the SIM card and now over a month after getting the car we are still unable to activate the digital services
We Connect we’re very helpful at first being able to actually talk to someone about it, but now all contact with a human has been removed from the options when you call or message
im really really fed up with the lack of support
the fix you itemise above is great But if this is done it must has ongoing warranty implications as the modification will be time stamped on the system?

Anyone out there have any similar issue????????
 

·
Registered
Joined
·
5 Posts
Yes! I used Car-Net for 5 years. In OCT 2020 I do not paid the subscription at time and the service was disabled.
I paid few days later, but I cannot activate. I spoken with VW support 1 week and VW return the money.

After that told me that the e-sim was disabled because of GDPR and they cannot activate remote and propose to go to a VW service to replace the comunication module (but with my cost).

Very strange! From 6 monts I cannot activate Car-Net!

I will try your instructions @shemmo.

Thank you very much!
 

·
Registered
Joined
·
5 Posts
If you buy new VW e-UP there is high chance that it will come quipped with the Telematics module and We Connect service through which you can schedule times, charging etc. In my case, i did the registration, they activated the SIM card ... BUT ... nothing worked at all, i couldn't complete the vehicle activation (the part where you need to enter mileage). After dozens of calls to the Customer Center and 3 weeks waiting for the service appointment i took my friends' VCDS cable and SW and repaired it myself. Here is what i did, in case someone will need it (maybe not):
  1. you need registered VCDS 19.6. or higher + HEX CAN2 cable
  2. connect to the module 75 Telematics, module 12E-035-284-B , Component:OCULowEMobil 029 0183
  3. go to security login and enter key 20103
  4. go to the adaptation and change "not activated" to "activated" on these channels
    • MAS13730-Radio mode
    • ENG123196-ENG125484-Online_Services_Data_Roaming-Core_Service_Telephony
    • ENG123196-ENG123362-Online_Services_Data_Roaming-Core_Service_Management
    • ENG123196-ENG125485-Online_Services_Data_Roaming-JobMechanism
  5. OPTIONAL you can activate also Geo fancing, Door unlock, Honking Flashing features contained in group "ENG123196"
  6. wait for 30 mins appx.
  7. go to the We Connect registration and complete your activation by entering ODO mileage
  8. Enjoy :)

Hi,
I made modification but at first line
  • MAS13730-Radio mode
, I found ERROR: Channel Not Available
 
1 - 4 of 4 Posts
Top