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Discussion Starter #1
I have a high up!I use in my driving school...it has done 12, 000 miles now and pupils used to love it...however...the gearbox is a nightmare to get into reverse..impossible to select sometimes and always grinding...selecting first sometimes the car just sits still grinding the gear on it's own...have taken the care back to the dealer who said they are cheap gearboxes with no synchro on first and reverse and nothing can be done to it...fuming I have booked it in again to be looked at...hoping to get legal advice now as pupils are leaving in droves as they hate the gearbox...such a shame as I loved the car...
 

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Taking mechanical faults back to your dealer is the correct way to go but!
You will only get their mechanic's opinion of the fault and as they have to deal with all faults possible on a wide range of cars they can often over look something a specialist might spot.
I would suggest a trip to to a gearbox service garage, or at the very least a phone call, then if they find a fault back to VW.
 

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If you have any other VW Dealers nearby it might be worth taking to them instead. ALthough it wasn't a gearbox issue, when I had my Puma I took it back to the supplying dealer 7 times for a fault with the door seal around the window. I then took it to a different ford dealer and they fixed it first time.
 

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Another point, the dealer was incorrect. There isn't synchromesh on reverse (as on many cars) but there is on first gear.
 

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I always wait for the audible signal that reverse has engaged before pressing the accelerator. Is this feature only on the ASG box? I have never had any trouble with gear changes.
 

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Beevee said:
I always wait for the audible signal that reverse has engaged before pressing the accelerator. Is this feature only on the ASG box?
I'd guess it comes with the parking sensors ?

On a regular up without parking sensors, there is no audible indication that you've shifted into reverse.


The gearbox isn't the best - IMO it's a guidance issue, i.e. mechanical.
It'll sometimes nearly engage, but not slip in gear.
It's merely the last few mm of travel in the shifting roster that cause the issues.
It WILL be on the "issues" list to be looked into when it goes in for its first service.


I can now catch it before it starts grinding down the box, but I wouldn't expect student drivers to feel the difference between going in gear and not quite making it.


Maybe teach them to go from gear to neutral, let the clutch out, clutch in again, and only then get into reverse ?Edited by: _1S_
 

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id find another dealer see what they say then contact vw head office a kick up a stink and tell them is losing you custom for your job left them have it
 

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Could the linkage between the box and stick be adjusted by someone who knows all about it? I heard that doing that can help with touchy changing.
 

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no syncromesh in reverse but there is in first gear as already remarked!!
Lots of cars like my GPunto have this in that I dip the clutch put 1st 2nd and 3rd and then slip the reverse in... That usually syncs the gearsand reverse goes in smoothly..
 

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I am sorry to hear you have these problems especially as it is your business that is being affected.
They can do alignment checks with the linkages so why not go to another garage and explain your position, what have you got to lose or contact VW and tell them they will lose your business for good if you can't get it sorted.
Please let us know how you get on, I hope you have a good outcome.Edited by: Derkie54
 

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Discussion Starter #12
Thanks so much guys for all your information...I am taking the car in on Thursday...at least I can go armed with all your help....attitude of the dealer is shocking...I will keep you updated ...many thanks again...
 

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The other thing to do is to call VW customer services and explain both the problem and the dealer's response. I found them very helpful when I called and certainly our dealer seemed a bit scared of them.
 

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Discussion Starter #14
Good idea...thankyou...I will call vw customer service on Monday...can't believe this is a 2013 car and every time I try to engage reverse it grinds badly...doesn't bode well for the longevity of the gearbox either...here's hoping...
 

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VW Customer Service? Don't hold your breath - I contacted them about the gearbox on my car. Having told them about the problem and the response of my dealer they asked me what I wanted them to do about it!!!!! Finally they suggested I should take it to another dealer - but my only other dealer within 30 miles is owned by the same parent company!

Having registered the problem with VW I decided to see how things go over the next few months.

Good Luck!
 

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Sometimes I have problems to put in the reverse. I just put in first gear and then reverse again. No probs! It Works every time. No big deal for me!
 

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No car has syncromesh on the reverse gear.

If it feels like it doesn't want to slot in, put the car back into neutral, let the clutch out so it spins the primary drive, and then depress the clutch and re-try reverse. I guarantee it will always go in.
 

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After maybe 4 attempts or turn engine off in my case
 

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Discussion Starter #19
Update on my Up!is that the car is currently in with the technicians who have wholeheartedly agreed the clutch/gearbox has a major problem and are in the process of fitting a new clutch and if necessary a new gearbox...they performed the same sort of manoeuvres pupils do in the lessons and experienced the same problems I do...will let you know how it all goes but fingers crossed this works, and I have to say the garages attitude to it now is so much better...thanks again for all your advice....
 

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We've just got ours back from the dealers after finally getting a new gearbox, release bearing and clutch under warranty. I know one of the mechanics so he kept us informed throughout. Turns out that the early models have a different gearbox (older box code) and that they stopped doing that model mid 2012 it seems, wonder why! VW agreed that it should be replaced with the new style gearbox. We are 100% happy with the car now, it has made a huge difference to the noise and feel of the gearbox and even to the MPG, keep on at them, especially if you have an early model.
 
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