Hey all,
This is my first post and thank you for taking
the time to read it!
I was wondering if any of you guys
could give me some advice on how to deal with VW with a issue on your car.
I bought a UP! 5DR Blue motion in
November 2013, then in January 2014 I sent the car in as the front passenger
brake would squeak whilst braking gently at low speeds. They concluded the cars
brake discs had warped and replaced them for me though accidently ordered 1
disc instead of 2 meaning I wasted a day off work, I wasn't told/offered a
collection and have never bought a new car before but I guess that was my
ignorance.
Then after 200 miles the sound has come
back and is slowly getting worse. VW have since taken the car in and said they
can find no problems. After a couple of months the sound grew louder and more
regular so I took the car down to the dealer and showed them the problem.
Great. Its been acknowledged, but took months and of course now the cars brakes
are out of warranty as far as I'm aware.
They were meant to pick the car up
Tuesday but went to the wrong address! They are now picking it up this Thursday
instead but whilst I was booking it in over the phone said I should bring the
car in to demonstrate the problem which I did a week ago.
In between all of this I have been
calling VW trying to get it sorted and found them next to useless, I now have a
case with VW rather than the garage but I have to keep calling to request notes
to be added to my case rather than the dealer doing it.
I have asked politely, I've got annoyed
and complained, and now out of desperation I'm trying to be completely thorough
to the point I'm telling them what to check because I don't believe they will investigate
it thoroughly. What I don't want is them to replace the discs, try charge me,
and in another 200 miles they have warped again. The cause needs sorting as
well as the symptoms.
I could try fix it myself but I've
bought a new VW because I don't have the time with work commitments and I was
led to believe their cars were of a certain quality. Other than that though I love
my car!
Any advice would be much appreciated.
NJ13
This is my first post and thank you for taking
the time to read it!
I was wondering if any of you guys
could give me some advice on how to deal with VW with a issue on your car.
I bought a UP! 5DR Blue motion in
November 2013, then in January 2014 I sent the car in as the front passenger
brake would squeak whilst braking gently at low speeds. They concluded the cars
brake discs had warped and replaced them for me though accidently ordered 1
disc instead of 2 meaning I wasted a day off work, I wasn't told/offered a
collection and have never bought a new car before but I guess that was my
ignorance.
Then after 200 miles the sound has come
back and is slowly getting worse. VW have since taken the car in and said they
can find no problems. After a couple of months the sound grew louder and more
regular so I took the car down to the dealer and showed them the problem.
Great. Its been acknowledged, but took months and of course now the cars brakes
are out of warranty as far as I'm aware.
They were meant to pick the car up
Tuesday but went to the wrong address! They are now picking it up this Thursday
instead but whilst I was booking it in over the phone said I should bring the
car in to demonstrate the problem which I did a week ago.
In between all of this I have been
calling VW trying to get it sorted and found them next to useless, I now have a
case with VW rather than the garage but I have to keep calling to request notes
to be added to my case rather than the dealer doing it.
I have asked politely, I've got annoyed
and complained, and now out of desperation I'm trying to be completely thorough
to the point I'm telling them what to check because I don't believe they will investigate
it thoroughly. What I don't want is them to replace the discs, try charge me,
and in another 200 miles they have warped again. The cause needs sorting as
well as the symptoms.
I could try fix it myself but I've
bought a new VW because I don't have the time with work commitments and I was
led to believe their cars were of a certain quality. Other than that though I love
my car!
Any advice would be much appreciated.
NJ13