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This is the appalling state VW Leeds returned my car after
it had been in for a water leak investigation.

As you can imagine I absolutely hit the roof and was almost
shaking with rage after confronting the Service Manager. As some of you know
from other posts on this forum I take massive pride in my up! and it is washed
and polished religiously (I also don't let the garage wash it) so to see the
seats defaced in this way, you can maybe understand why I was so upset.

It just shows what a total lack of respect these dealerships
show when they have your car in their care.

I have since had a personal apology from the head of the
dealership and although it has been valeted they have offered to replace the
seats with new items. The technician responsible has received suitable disciplinary
action (so I am told). I also got VW customer services involved who have
mentioned that if I am not satisfied with the response from VW Leeds they will escalate
it.

What makes it worse is after all this grief they
still haven't sorted the leak!!!!!!!!!!!!!!!





















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shocking!.....speechless!
 

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That's shocking treatment idletony - I would be livid too if I got my car back in this condition.

Press them hard to put the car back to 'as new' condition and, perhaps, request a new car if the leak can't be fixed within a reasonable time.
 

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I'd be looking for a quote from a local detailer to clean it up and getting the dealer to foot the bill
 

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that is terrible, glad they are sorting in out
 

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Unbelievable! Hope you get it sorted soon. I would expect major grovelling from the.
 

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I would be very hesitant about letting them near my car after that dreadful experience.
 

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Like the bad old days.

I used to have a Polo, and this kind of nonsense was par for the course from the local dealer. The car interior would always be filthy on its return.

On the bright side, they would always make it clear they had 'protected' it by using those stupid paper floor mats. :-D

You'd need to wallpaper the whole bloody interior to protect it from those pillocks.
 

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That's awful, I would have been livid too!

I'm glad they recognized and accepted what they had done. But it should never have happened in the first place
 

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Write a complaint to vw.co.uk, Your message will go straight to VW importer! Then all seat covering exchange process will be much faster!
 

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"...The technician responsible has received suitable disciplinary action (so I am told)..."


OK, it is poor service, and you are certainly within your right to seek to have the matter resolved to your satisfaction by the dealership.



Poor form of the dealership to publiclyhang the guy out to dry though - assume corporate responsibility, don'tjust point the finger atyour staff. Very poor in my opinion, I would never ever do that to one of my staff.
 
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