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Long post incoming, but I feel obliged to share with you the
experience that I've just had with Benfield Volkswagen of Silverlink, Newcastle
that unfortunately left me walking out of the showroom in amazement and
disgust.
Posted on here a whiles ago, but to cut a long story short I'd
narrowed the choice of my new car down to either an up! or a Fiat 500. I test drove the Fiat on Saturday and was
quite disappointed. Didn't like it at
all. Test drove the up! on Sunday
morning and pretty much liked it straight away.
Great little car! So talked numbers and looked over my trade in (Smart 42)
and put together a deal on PCP finance on a High up with pretty much every
option box ticked. The ""˜only' freebie I
got was the Service package (with I would have gotten for £149 anyway as a
result of the taking the PCP) ""“ so basically £150 off the deal.
I took Sunday night to check the numbers and decided that
the finance deal was fair, the trade value against my car was ok, so I was
happy and ready to go
Popped into the showroom this afternoon after work to
effectively place the order. There were
only a couple of minor points I wanted to sort. Firstly the invoice had £20
added for petrol (dealership policy apparently). I asked for that charge to be
removed and requested that they please put a ""˜reasonable' amount in the car
gratis. Fine, point agreed.
The second point (which would you believe it blew the
deal!) was ""˜Black centre caps'. I wanted the sports pack, so triangle alloys,
and based upon what I've seen on here (and what displays on the configurator)
the caps would be white. Which I think
looks a bit daft. So I requested black
caps instead (as per the accessories brochure).
Got told dunno it we can specify that blah blah etc. So again based upon the info on here I pointed
out that black caps were available are £45 a set (and those would be what I
would have gotten had I ordered the wheels from the dealer after buying the car).
Tried to explain that I didn't want the black in addition, but instead of the
white. Basically got told that they
could fund the extra cost out the deal.
At which point I lost patience and left in a polite a manner as I could.
I don't feel like I'm being demanding or unreasonable, I
just felt through the whole experience that they weren't really bothered about getting
my business. Well now they won't
Rant over""¦
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Long post incoming, but I feel obliged to share with you the
experience that I've just had with Benfield Volkswagen of Silverlink, Newcastle
that unfortunately left me walking out of the showroom in amazement and
disgust.
Posted on here a whiles ago, but to cut a long story short I'd
narrowed the choice of my new car down to either an up! or a Fiat 500. I test drove the Fiat on Saturday and was
quite disappointed. Didn't like it at
all. Test drove the up! on Sunday
morning and pretty much liked it straight away.
Great little car! So talked numbers and looked over my trade in (Smart 42)
and put together a deal on PCP finance on a High up with pretty much every
option box ticked. The ""˜only' freebie I
got was the Service package (with I would have gotten for £149 anyway as a
result of the taking the PCP) ""“ so basically £150 off the deal.
I took Sunday night to check the numbers and decided that
the finance deal was fair, the trade value against my car was ok, so I was
happy and ready to go
Popped into the showroom this afternoon after work to
effectively place the order. There were
only a couple of minor points I wanted to sort. Firstly the invoice had £20
added for petrol (dealership policy apparently). I asked for that charge to be
removed and requested that they please put a ""˜reasonable' amount in the car
gratis. Fine, point agreed.
The second point (which would you believe it blew the
deal!) was ""˜Black centre caps'. I wanted the sports pack, so triangle alloys,
and based upon what I've seen on here (and what displays on the configurator)
the caps would be white. Which I think
looks a bit daft. So I requested black
caps instead (as per the accessories brochure).
Got told dunno it we can specify that blah blah etc. So again based upon the info on here I pointed
out that black caps were available are £45 a set (and those would be what I
would have gotten had I ordered the wheels from the dealer after buying the car).
Tried to explain that I didn't want the black in addition, but instead of the
white. Basically got told that they
could fund the extra cost out the deal.
At which point I lost patience and left in a polite a manner as I could.
I don't feel like I'm being demanding or unreasonable, I
just felt through the whole experience that they weren't really bothered about getting
my business. Well now they won't
Rant over""¦
