Hello fellow Upsters,
Bit of a tale I'm afraid but would be grateful for your thoughts.
OK so last Friday (11th May) My dealer called me to confirm that my Up was on the carrier ship if not already at Sheerness. Great! I had initially been told mid July so just a couple more weeks to wait was music to my ears! I asked Mr VW salesman for my Chassis number in the hope I could track it if it was still at sea but despite him giving me the number, I was unable to track it down.
Anyway - Since I hadn't received a call from him this week, I thought I'd ring him this afternoon to check for any updates.
"An up! Black with sunroof was delivered this morning, I thought it was yours, but it wasn't" were his words. "It seems yours is still in Sheerness".
OK so thats not bad, still not nearly as long to wait as we intially thought BUT..
When we placed the order, there were only TWO black ups' ordered before ours. The first, a Take up! and the second, an up! Black which the dealership ordered as a demo.
We popped into the dealership when the Take up! arrived so we could see an Up in black. Fine. We popped in again when the demo up! Black arrived. Fine.
So why is this latestUp, delivered todaynot ours? We snuck down this evening and luckily the compound gate was still open so we went in for a peek.
There sat an up! Black with a sunroof, parking sensors+cruise control, speakers in the back - The EXACT spec that we had ordered!!
The chassis number on the printout pasted on the window was two digits out from the number that the dealer gave me last week.
Has naughty VW man allowed someone to jump the queue and have our one? Perhaps just to get the sale? Can they do this? - The fact the latest arrival is the exact spec we ordered seems much more than pure coincidence.
Is he being truly honest about the one that is supposedly ours?? - Is it really in Sheerness? Or still in Emden? Or Slovakia? Worse still.. still in pieces??
Reassuring words will be most welcome!
I will be calling him back up tomorrow to put accross the above points. Feel like I NEED answers!
Bit of a tale I'm afraid but would be grateful for your thoughts.
OK so last Friday (11th May) My dealer called me to confirm that my Up was on the carrier ship if not already at Sheerness. Great! I had initially been told mid July so just a couple more weeks to wait was music to my ears! I asked Mr VW salesman for my Chassis number in the hope I could track it if it was still at sea but despite him giving me the number, I was unable to track it down.
Anyway - Since I hadn't received a call from him this week, I thought I'd ring him this afternoon to check for any updates.
"An up! Black with sunroof was delivered this morning, I thought it was yours, but it wasn't" were his words. "It seems yours is still in Sheerness".
OK so thats not bad, still not nearly as long to wait as we intially thought BUT..
When we placed the order, there were only TWO black ups' ordered before ours. The first, a Take up! and the second, an up! Black which the dealership ordered as a demo.
We popped into the dealership when the Take up! arrived so we could see an Up in black. Fine. We popped in again when the demo up! Black arrived. Fine.
So why is this latestUp, delivered todaynot ours? We snuck down this evening and luckily the compound gate was still open so we went in for a peek.
There sat an up! Black with a sunroof, parking sensors+cruise control, speakers in the back - The EXACT spec that we had ordered!!
The chassis number on the printout pasted on the window was two digits out from the number that the dealer gave me last week.
Has naughty VW man allowed someone to jump the queue and have our one? Perhaps just to get the sale? Can they do this? - The fact the latest arrival is the exact spec we ordered seems much more than pure coincidence.
Is he being truly honest about the one that is supposedly ours?? - Is it really in Sheerness? Or still in Emden? Or Slovakia? Worse still.. still in pieces??
Reassuring words will be most welcome!
I will be calling him back up tomorrow to put accross the above points. Feel like I NEED answers!