Just collected the new UP today. The dealer experience has been the worst ever. I have previously bought seven new cars and several more used cars. I won't bore everyone with all the problems/ duff info and 'power selling' prior to picking the UP, up. When we did, as we had opted for the tyre repair kit, we asked how it was used. The answer was "...just connect the aerosol to the tyre"- seemed odd as we have a Kia and that requires the fluid to be added to the pump before inflating. "No just connect the aerosol to the tyre". Travelled home and went to read the handbook to check. No handbook, no recovery details. Now without being sexist, it was my wife who drove it home along the 50/70 mph dual carriageway which connects the dealers to our house. I shudder to think what would have happened if she had had a puncture- incorrect instructions, no handbook and no recovery phone number in addition to the low petrol (as soon as the forecourt was left it turned out it was already running in the reserve area) after having been assured all the information was there including a tank of petrol. So no information on running in. Oh and the tyre pressures were wrong as well. Incidentally the car took 33.04 litres to fill up the 35 litre tank after having covered 9 miles, so you can work out approx how much was in the tank. To keep ourselves amused, the radio instructions with the car are in German only.
I hope the car lives up to VW's reputation, even if the dealer did not. It is a super car to drive. Auf Wiedersehen for now. Mike
I hope the car lives up to VW's reputation, even if the dealer did not. It is a super car to drive. Auf Wiedersehen for now. Mike