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Bluetooth is only good for a few metres - how 'remote' are you from the car when you cannot connect?
Does the eUp allow connection to home WiFi? If so, WiFi is massively more powerful than BT, albeit using the same radio frequencies.
 

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I would think there is a menu to set up remote connections - somewhere....

Does it need a SIM and mobile data service or does it use WiFi? If WiFi, which should work OK between house and drive, the car will either be another WiFi access point, or a client to your home network. If the latter, you will certainly need to tell the car which WiFi hub to use (and give it a key, or press a button to get the key automatically with WPS).

Why not phone the dealer?
 
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