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Been a while since my last post about my leakingsunroof problem, so thought i would update on a new thread. My Up High has now been back with the dealer longer then it has with me!! never a good start to the customer ownership experience.

The dealer has advised me VW's instructions to them was to remove the sunroof and seals, replace the sunroof and reseal, now, although a large dealership, they do not have their own bodyshop, so have called in a company that specifically deals with this kind of problem, their advice was removing and replacing the sunroof may not solve the problem and could causeleaks to return in the future, apparently it was explained to me that it has something to do with removing the original sunroof andwhen put back any slight removal damage that may occur, then the seals may not hold to prevent further leaks.

This outside company has suggested a new sunroof should be ordered and shipped over from Germany and refitted, thus avoiding levering out the original one then putting it back again. The dealer is currently waiting authorisation from VW. Also i understand a couple of goodwill gestures are being put in place.

Having been given the explanation about removing the old sunroof and replacing it with a new one, does make me feel more confident that this isn't being treated as a short term botch job.






Edited by: DavidEw
 

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What a shame when you've had the car such a short time. I do hope they get it fixed for you sooner rather than later and that their goodwill gestures are sufficiently compensatory for what you've been through.
 

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Yes, this sort of thing really takes the shine off a new purchase. It's really disappointing that VW quality control did not catch this. Perhaps they will extend your warranty for an extra year or thow in servicing as compensation.
 

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thanks for letting us know what is happening, its good to know, just in case something like this happens to us too, well those of us who are also getting sunroof
 

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Any update David, Mumski has a leaking roof now (maybe) and mine is this weeks build week with a sunroof so anxious to hear a happy ending
 

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Yes thank you. It's good to be forewarned about any issues, but such a shame there needs to any in the first place.
 

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Hi, been in and out all day feeling for water, what a nightmare I really did'nt need this and its now on my mind. Seeing dealer tomorrow and am going ready with info from here. David EW hope they get yours sorted,Had a sunroof some years ago and loved it (Escort) and don't always want/like to have the air con on. So struggled and opted for sunroof. Lets hope its sorted soon.
 

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Discussion Starter #8
Mumski1 said:
Hi, been in and out all day feeling for water, what a nightmare I really did'nt need this and its now on my mind. Seeing dealer tomorrow and am going ready with info from here. David EW hope they get yours sorted,Had a sunroof some years ago and loved it (Escort) and don't always want/like to have the air con on. So struggled and opted for sunroof. Lets hope its sorted soon.
I've put a reply on your other post explaining the outcome of my problems
 

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I've had my up! since May 18th and haven't had any sunroof leakage issues yet.
 
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