I purchased my Move Up in March 2012, I have done 6500 miles.
When I bought the car, I thought it was the best economical car around.
However I have had the following problems:
- would not start twice
- gear difficult to engage, especially reverse
- car very noisy, sounds like a diesel
- ices up inside
- mists up inside, will not clear
In general I find it poorly designed and missing basic features:
- no boot light
- cannot control passenger window from drivers side
- design makes it difficult to clean
The poor design isn't a massive problem but the problems I have had with it have made me hate the car. I understand it is a cheap car but I paid £10,250 and have ended up hating the car. It has been been in the garage for a total of 6 weeks.
VW handed it back to me and said nothing was wrong.
I emailed across videos and photos showing the extent of the mist and ice issues and then went in on a Saturday afternoon with a full showroom and spoke to the manager by the entrance. Eventually he agreed it was faulty and unacceptable.
I have just part exchanged the car for a polo. There is a £1,000 off the Polos at the moment and I got £9,250 for my car. So essentially a full refund on the car.
I wish I had never bought the Up, I understand not everyone has issues with the gears and engine noise but a lot of owners are complaining about them.
I had the choice of losing £3,000 if I didn't part ex or part ex for another VW car. The polo is a larger car, less economical and higher tax but I felt I had to cut my losses with the Up.
My post is simply to inform people considering buying an Up just think twice before buying the Up. For those of you with genuine problems with your Up, do not let VW fob you off. Record the problems, demand to speak to managers and email everything so you have proof.
When I bought the car, I thought it was the best economical car around.
However I have had the following problems:
- would not start twice
- gear difficult to engage, especially reverse
- car very noisy, sounds like a diesel
- ices up inside
- mists up inside, will not clear
In general I find it poorly designed and missing basic features:
- no boot light
- cannot control passenger window from drivers side
- design makes it difficult to clean
The poor design isn't a massive problem but the problems I have had with it have made me hate the car. I understand it is a cheap car but I paid £10,250 and have ended up hating the car. It has been been in the garage for a total of 6 weeks.
VW handed it back to me and said nothing was wrong.
I emailed across videos and photos showing the extent of the mist and ice issues and then went in on a Saturday afternoon with a full showroom and spoke to the manager by the entrance. Eventually he agreed it was faulty and unacceptable.
I have just part exchanged the car for a polo. There is a £1,000 off the Polos at the moment and I got £9,250 for my car. So essentially a full refund on the car.
I wish I had never bought the Up, I understand not everyone has issues with the gears and engine noise but a lot of owners are complaining about them.
I had the choice of losing £3,000 if I didn't part ex or part ex for another VW car. The polo is a larger car, less economical and higher tax but I felt I had to cut my losses with the Up.
My post is simply to inform people considering buying an Up just think twice before buying the Up. For those of you with genuine problems with your Up, do not let VW fob you off. Record the problems, demand to speak to managers and email everything so you have proof.