HI I have a nightmare with mine.. brand new. We live in a hilly area and it will just NOT change up going up the hill. Its ok on moderate ones but steep ones, no chance. stuck mainly in first until you red line and/or it will "hunt" between D1 D1 back to D1 and round that loop. Worse the manual override does not work in this situation, have to get the throttle and revs just right for the computer to let go. (see more details on my separate thread)..
Been all through the process including corp VW but not many others are registering the problem.. Am advised that until there are more there will not be a software fix..
so my suggestion would be get it logged with Customer services at Milton Keynes.
other than that (which is a bit of a killer) its a great car