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I've got a Up! Black , it's done just under 14,000 mile and had it from new but when I start it up the gearbox makes loud noise , sounds like a diesel tractor and only til you dip the clutch that it goes and once you release the clutch it come back .... The dealer ain't been that helpful and said that after a while all new cars do this and that its "loosening up" .... Ain't what point does it stop this or will it just fall about... As I had one of the first Up Blacks on the road in the UK I've had several problems , Steering pulled to left, 2 recall for parts one to the engine and one to the drainage system at the back.... Seriously lost faith in VW
 

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Hello ScottieG

I can't comment on the other items but I have the rattles in my gearbox, as you say it goes when you dip the clutch.
It also rattles a bit in the lower gears when changing up.

It's always done it and I think it always will, some members call it gear cluster rattle.

I don't worry about it anymore, it's still a great little car.
 

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The gearbox shouldnt make any noise on startup when stationary, your dealer is trying to fob you off, go back and kick off until they do something about it.

For them to say its 'loosening up' and all cars do it is pathetic.
 

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Andy T9 said:
The gearbox shouldnt make any noise on startup when stationary, your dealer is trying to fob you off, go back and kick off until they do something about it.

For them to say 'loosening up' and all cars do it is pathetic.
I agree about the loosening up remark but I still don't think they will do anything about the gearbox rattle, they will say that is a characteristic of the car !
 

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I agree that gearbox noise is normal when driving at load, but shouldn't be making any noise when stationery, mine's completely silent. Sounds like a fault to me, Dealer too lazy to investigate.
 

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Discussion Starter #6
I even logged a call with VW customer services to deal with who haven't been helpful .....the dealer just ignores my calls now and doesn't even call me back..he said I'll try and find another Up with the same sort of mileage still no call back from them!. Had so many problems with the car and the salesman at the dealers didn't think VW would have been so bad.....
 

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Why not get it assessed by an independent mechanic who might be able to tell you exactly what's wrong?
 

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Mine has always had a rattle when stationary until you dip the clutch, there were posts about this noise at the time any many others reported it also so we assumed it was a normal characteristic. Are we to assume this is a fault now and not a characteristic of the UP! ?
 

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Had a day off work today and have been out and about in the UP!

Today no noises at all !!
 

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yep our UP! White has approx 18k miles on it now and regularly makes a loud rattle/knock noise when started first thing in the morning. Seems to go ok once started and no warning lights have come up. I'll mention it when next serviced, but seems to be a 'characteristic' of the engine!
 

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Rattling noise from engine bay at idle vehicles fitted with 02S 5 speed manual gearbox (UK TPI) Release date: 05-Dec-2012 Technical product information Transaction No.: 2032109/1

Customer statement / workshop findings

Rattling noise from the engine bay area with the engine running at idle.

Technical background

Neutral gear rollover noise describes the condition whereby a rattling noise from the constant mesh gearing in the transmission is heard while the engine idles with the clutch engaged (pedal released).

It is caused by engine torsional vibration and is particularly prevalent on vehicles with a single mass flywheel and low idle speed requirements. The intensity of neutral gear rollover noise will increase with transmission temperature and / or an increase of torque loading, for example air conditioning or heated rear window activation.
The rollover noise is inherent to transmission design and will disappear when a gear is selected and the vehicle is driven. The noise is not detrimental to the transmission or engine components and does not constitute a manufacturing defect.

Production change

None.

Measure

When evaluating transmission complaints please draw on the statements above when assessing the complaint, remembering to account for engine refinement, gear selection ""feel""�, and clutch operation.

Warranty accounting instructions

Normal warranty guidelines apply.

Parts information

No parts information.

Customer information

Neutral gear rollover noise will not negatively affect the longevity or performance of the vehicle. It is concept related and does not constitute a manufacturing defect.
 

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Speaking to the gearbox specialist at my dealer today (about my clutch issue) he mentioned the gearboxes are noisy due to how thin the casing is, to save weight, and the use of plastic parts in the gearbox?
 
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