I spoke to my dealer about all of these cars arriving with the wrong dash or options and this was prior to me taking delivery. I was getting worried that my car was going to arrive wrongly specced. He told me (and he is GOOD dealer!) that the factories very rarely make mistakes. He has worked for VW for a long time and he said it is the salesperson that will have made a mistake (entered a wrong code) in 99% of cases. This would explain why dealers in receipt of cars with the wrong spec or colour combinations seem very quick to pass blame back to the factory or make other such excuses. Poor customer service I say!
Well I have a red dash, sounds like I have a salesman who knows how to type the correct information into the VW system, so well done to Matt at Solihull Volkswagen.
I spoke to my dealer about all of these cars arriving with the wrong dash or options and this was prior to me taking delivery. I was getting worried that my car was going to arrive wrongly specced. He told me (and he is GOOD dealer!) that the factories very rarely make mistakes. He has worked for VW for a long time and he said it is the salesperson that will have made a mistake (entered a wrong code) in 99% of cases. This would explain why dealers in receipt of cars with the wrong spec or colour combinations seem very quick to pass blame back to the factory or make other such excuses. Poor customer service I say!
exactly what i think ...i ordered black dash with a black gloss strip and black seats... i got cornsilk dash and strip and grey seats/black denim....maybe you got my car
now i have to wait for september ...i think it was dealer error not factory because they do Quality control and surely a car with black interior would not be made cornsilk and even wrong seats too ....someone f****ED up somewhere
Well I have a red dash, sounds like I have a salesman who knows how to type the correct information into the VW system, so well done to Matt at Solihull Volkswagen.
A forum community dedicated to Volkswagen Up owners and enthusiasts. Come join the discussion about performance, modifications, troubleshooting, maintenance, and more!
