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Discussion Starter #1
So, I've owned my candy white move up! for a month now, and today has been its fist wash and detail by own fair hands. The dealers have done it twice prior however.
So I washed and dried it, looks good.
Ran a hand over the paintwork, and wow. Rough is not the word, it's like the entire car is covered, 100% in tree sap. Only that's not the case. It hasn't had the opportunity to be. Just poor finish quality?
Anyhow, I waxed it with dodo juice diamond white, buffed it to a nice shine, and it's still rough.
What's the deal? It's been supaguarded, does that affect the surface texture?
It was also fairly swirl marked, I noticed, from day one. But chose to ignore it and try wax it better.
This makes me unhappy, a new car should have a better finish than that right? My last car, a now near 20 year old polo has a better, glass like, finish.
Should I go back to the dealer? Any thought or opinions?
 

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Discussion Starter #3
Well, I was going to clay it. But should it need clay already? Next wash I guess I'll have to try it.
As for superguard, it might not do too much, but it definitely guarantees the interior :)
Either way, it still looks good :-D

 

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Yes - a new car should have a near perfect finish and you wouldn't expect to see swirl marks especially on a white car. Why did the dealer wash and polish it twice? - did he notice something but failed to mention it? If you've picked something up since delivery then it should polish off but if it won't then chances are it was there before delivery. You shouldn't even need to polish it so soon if it had been super guarded. A second opinion from someone knowledgeable that can see it would be helpful - ideally a reputable body shop. It's not unknown for new cars to have a poor paint finish - I have seen it more on BMWs of all cars. If there is any chance that it has been like it from new then you have to go back - with a few second opinions if possible. You certainly shouldn't need to be clay barring at this age.
 

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Discussion Starter #6
That's what I thought, thank you.
It's all over, and convinced I can see orange peeling in the paint too. But that could just be me.
They washed or for me as they fitted my roof bars, then again when they corrected a small scuff on the bumper. I don't think they would have polished it though, in fact, I don't think it was even dried.
I'll have some folk look at it I think. It genuinely felt matte after wash/dry, using good shampoo too, dodo juice 'born to be mild'.
 

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Well I do work for BMW


Super guard is a very old paint protection from 1980's is just a wax really not worth more than a tenner !

New cars can need claying depends if been sitting under trees or if a car has been smart repaired near by over spray a new car should not be rough to touch without looking could not say 100%

So I would deff clay then apply a good quality wax or can get life shine on eBay for a a tenner or if you want to splash out get zymol or swisswax which are hard to apply but give amazing results ,
 

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Discussion Starter #8
I'm happy with my wax, it's a dodo juice hard wax. It's what nice always sworn by, as do most of my friends that do concours etc. I think the picture shows how good the wax is, considering its a flat paint.
There's no chance of the roughness being overspray. Not unless they're hiding something from me.
 

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Can you post a detail picture of the paint surface , preferably taken at an angle (facing away from the sun but not in the shade, if possibly slightly underexposed, -0,5 or so) ?

That'll mercilessly show any imperfection.


Looking around on the web, I can't say I've been impressed with the paint finishes I've seen on many up! pics.
It didn't bother me as I wasn't looking for show car but a daily driver that wouldn't quite live a polished life ...
 

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Discussion Starter #10
Will try my hardest for you tomorrow. This isn't planned to be a show car, it is a daily, but I want it to polish good, and ultimately, look good the majority of the time
 

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I had an Mx5 folding roof cabriolet a few years ago which had a small chip on the edge of the roof in the show room - brand new. The dealer said it would be sorted and they got a man with a tin in to do it. Totally ruined the roof with overspray on the windows, rest of roof and boot lid - like yours - rough to touch. It was then sent to a body shop and the chemicals they used to clean the glass ruined the rubber seals. In the end all of the seals and back window complete had to be replaced at a cost of over £2000. If the bumper scuff was repaired by repainting then the roughness could be overspray but it would be on the glass too - try running your hand over that. Mine is Citigo but I would expect the paint finishes across the group to be the same. I went for a Skoda after my wife bought a Yeti and I was so impressed with the paint finish amongst other things. If you have to clay bar it now then it either never left the factory with the correct finish or it was contaminated before delivery or has been since delivery.
 

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Hey sorry to hear your issue, it's frustrating if your not satisfied with your brand new car. If the paint is rough to the touch, it's more than likely bonded contaminants, clay will remove these, if its iron fallout ie has sat next to a rail track this can be removed using a specialised product such as iron x.

Don't forget wax will just seal in whatever is underneath, you need to really wash, clay/remove iron fallout, polish by hand or machine then finally wax.

The swirls you mention will probably from the dealer, or poor prep when the car was pdi'd. Mine had a couple of holograms that could be spotted on the rear quarter, I will tackle this when the weather is a bit nicer ;)

If you don't fancy tackling these yourself, I would ask a local detailer to give you a quote. For tips on how to wash your car correctly, head over to detaling world.
 

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Hi, sounds like they have got overspray all over while doing the repair although you would notice that on the glass. The paintwork on our up is lovely although I don't know what difference the guardex we got has made. Bought it as we don't get a new car very often (like this is the first),and you get upholstery protection with it. Probably not cost effective to buy from dealer but saved me doing it. If your not anal about your paintwork (no offence)then just wash your car and turtle wax it ,sorted. I've had numerous vw's over 15 years old and the paintwork has been fine on all of them with no special treatment.You get orange peel as a factory finish as it's a finish from the gun, or robot and not flat and polished like a show car.
 

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Discussion Starter #14
It's 100% not overspray. I know that much.
I am quite anal about it, and I want it to be perfect, it is after all, a new car, and my first one at that. There's no reason at all I should pay £11k for a substandard finish.
I'm positive it's not sap, or any other contaminant.
I've been detailing my own cars for a few years now, so I know those things.
I could clay bar it, but I don't think that will change anything. I'm fairly confident it's just poorly finished.
I was just hoping someone else may have had some experience with this.
I remember reading somewhere that someone took their car back due to swirl marks, anyone? How was this resolved?
 

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I think, though I don't know that it's something that's happened between the factory and delivery. It's disappointing to think that vws quality control is that bad. Hope you get it sorted soon because we all want to be happy with the cars we've bought. Good luck with getting it sorted.
 

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Davec86 said:
It's 100% not overspray. I know that much.
I am quite anal about it, and I want it to be perfect, it is after all, a new car, and my first one at that. There's no reason at all I should pay £11k for a substandard finish.
I'm positive it's not sap, or any other contaminant.
I've been detailing my own cars for a few years now, so I know those things.
I could clay bar it, but I don't think that will change anything. I'm fairly confident it's just poorly finished.
I was just hoping someone else may have had some experience with this.
I remember reading somewhere that someone took their car back due to swirl marks, anyone? How was this resolved?

I bet this is some kind of iron fallout, wouldn't hurt trying an iron remover. Your car could of been sat somewhere outside for a few weeks before you got it. I would try claying a wing first to see if that makes any difference in the mean time.

Just my 2p
 
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