VW UK website - auto reply says they have received it and I should get a response in 48 hours.I've been having a play with the app. Tried the switch off and on suggestion, but no success. As davedamn said the Europe map only partly downloads (18%) then stops. Which customer service have you emailed VWZYZ?
I tried ringing them and despite ringing within the advertised hours I got an automated message asking me to ring within the advertised hours.I've just tried the live chat function on the VW website. It took a bit of explaining to make the person understand what the problem was. She eventually suggested that I contact the VW Garmin customer support. The number is 020 33645669 and is open from 9-12 & 1-3.30. Are the maps on Maps and More based on Garmin maps?