Hi,
I am new to the forum and hope to use it more in the near future! I am having a few problems with my new (two year old) Volkswagen up!, that I bought just over a month ago now.
A very annoying intermittent click/knocking noise obtrudes from the clutch pedal whenever it is depressed. It is very noticeable after driving for around half an hour and is really driving me crazy. Now I may have a problem with having a clicking noise, but I really feel it should not be there!! This problem only came to light after a few days after getting the car, so it was not apparent when I purchased it.
Now this is where I might up going on a bit of a rant (sorry in advance). The short story is that Volkswagen won't have anything to do with this (mainly because I think they want to save money), and I have been liaising with both my local dealership and Volkswagen customer care. My local dealership won't have anything to do with the matter and they claim that it is just "cosmetic issue" that is an "characteristic with the car" (I wonder if it would be a characteristic of the car if the door fell off?), which I think is a very poor excuse to try and get away from fixing the underlying problem! I was optimistic that something was going to get done when I contacted customer care after my visit, but after they spoke to the dealership they just reiterated what had been said there that there had been a notification put out for the fault, but this did not warrant a repair!!
I have been totally let down by VW, and considering I have had to save up quite a considerable amount of money from my part time job to pay for the car (I'm only 19), I was expecting much more from such a well established car manufacturer. What do I do now? Do I have any legal rights? The car is still under warranty, and the sole reason why I chose a volkswagen is because of its quality and customer car. But if they refuse to fix the problem, then I'm afraid it will probably be my last car from them!
Other than that and the problem of not being able to select first or reverse gear a lot of the time, its been a good little car. But customer car is rubbish to say the least!
Sorry for the rant! Al
Edited by: Alex095
I am new to the forum and hope to use it more in the near future! I am having a few problems with my new (two year old) Volkswagen up!, that I bought just over a month ago now.
A very annoying intermittent click/knocking noise obtrudes from the clutch pedal whenever it is depressed. It is very noticeable after driving for around half an hour and is really driving me crazy. Now I may have a problem with having a clicking noise, but I really feel it should not be there!! This problem only came to light after a few days after getting the car, so it was not apparent when I purchased it.
Now this is where I might up going on a bit of a rant (sorry in advance). The short story is that Volkswagen won't have anything to do with this (mainly because I think they want to save money), and I have been liaising with both my local dealership and Volkswagen customer care. My local dealership won't have anything to do with the matter and they claim that it is just "cosmetic issue" that is an "characteristic with the car" (I wonder if it would be a characteristic of the car if the door fell off?), which I think is a very poor excuse to try and get away from fixing the underlying problem! I was optimistic that something was going to get done when I contacted customer care after my visit, but after they spoke to the dealership they just reiterated what had been said there that there had been a notification put out for the fault, but this did not warrant a repair!!
I have been totally let down by VW, and considering I have had to save up quite a considerable amount of money from my part time job to pay for the car (I'm only 19), I was expecting much more from such a well established car manufacturer. What do I do now? Do I have any legal rights? The car is still under warranty, and the sole reason why I chose a volkswagen is because of its quality and customer car. But if they refuse to fix the problem, then I'm afraid it will probably be my last car from them!
Other than that and the problem of not being able to select first or reverse gear a lot of the time, its been a good little car. But customer car is rubbish to say the least!
Sorry for the rant! Al
Edited by: Alex095