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Discussion Starter · #1 ·
This is being discussed on various threads both here and on the Facebook page. I'd like to try and get a more definitive idea of how widespread this issue is, so if you have a clunking noise from your rear suspension please let us know about it here so we can put some pressure on VW to sort it properly. Apparently they need 5 such reports before they take action.

So, three things please …

* Please describe the noise and when it happens
* Have you reported it to your dealer and what was their reaction
* Has your dealer done any warranty work to remedy it, and if so what.
 

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Discussion Starter · #2 ·
I'll kick off.

* Clunking noise at urban speeds over poor tarmac surfaces. Car is OK at higher speeds on smooth roads
* Did a run with one of the VW Technicians who heard the noise and agreed it was not right. Car in workshop for two days, but they could not find any obvious fault, so did nothing
* No works done as yet, but dealer has asked me to take the car to their main branch for a further investigation
 

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Morning John, a discussed before.

1. Going over any uneven ground at slower speeds or a sudden change in elevation on the road surface at speed, the car would clunk loudly from the rear.
2. Myself and Technician went out for a drive and he immediately acknowledged the sound. Once we went to a rough area of road which I found before the appointment (so I knew I could replicate it to its worst) he said that it was awful and we went back so they could look at it further.
3. Car was left with them for an hour or so for further investigation and they called to say both rear shocks needed replaced under warranty. The parts were on back order but they managed to source some overnight from another branch in the uk and then fitted them while I waited the next day. The clunking noise has now completely gone. :)
 
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Discussion Starter · #5 ·
Took my car to the HQ branch of Barnett's VW in Dundee this morning for a second opinion. Technician and I went out for a lengthy run in my car, followed by doing the same route in their own Up GTI demonstrator, which amply demonstrated that the suspension on my car was a lot noisier than theirs. At last they have agreed to replace the rear shocks on mine under warranty, and tacitly agreed that in the face of my research there is a known problem, albeit VW still won’t say so officially.

So the message is clear, if you have a clunky rear suspension, take it back!

Happy to have got the result, but VW are a pain in the arse to deal with.
 

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Took my car to the HQ branch of Barnett's VW in Dundee this morning for a second opinion. Technician and I went out for a lengthy run in my car, followed by doing the same route in their own Up GTI demonstrator, which amply demonstrated that the suspension on my car was a lot noisier than theirs. At last they have agreed to replace the rear shocks on mine under warranty, and tacitly agreed that in the face of my research there is a known problem, albeit VW still won’t say so officially.

So the message is clear, if you have a clunky rear suspension, take it back!

Happy to have got the result, but VW are a pain in the arse to deal with.
Great John, happy you have managed to get the desired outcome in the end.

I'm back in this Thursday for a number of little issues and more annoyingly a loud high pitched chirping kind of sound coming from the rear at speed, which i can only imagine is a wheel bearing or something from the drums. :mad:
 
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Doesn't just happen on GTi's. Had it on my 15 plate 75 bhp High Up a couple of years ago, when it was about 18 months old, and had 14000 miles on it. Only heard it on rough ground, but particularly at low manouvering speeds on car parks etc, where it was worst. They changed the rear shocks and top mounts under warranty and it was never a problem again.
 
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I had it on the Citigo Monte Carlo.

It was an irritant light clonking noise rather than something that actual was detrimental to the way the car drives. Haven't noticed it on the GTI ..... yet, but I suspect it's a matter of time as the shocks wear.

I suspect that lack of sound deadening makes it worse. Indeed I am thinking of trying to put in some sound deadening material over the rear wheel arches in the boot as the noise of water spray on the motorway when raining will drive you mad over longer distances.

This is a topic I had intended to start a new thread on - Sound deaden of the rear wheel arches.
 

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I'm thinking of some form of sound deadening too, so I'd be interested in your thread.
My Gti is also noisy'ish at the back end - Didn't hear anything when test driving the local dealer demonstrator, although it was in February of last year and the memory isn't what it used to be - Will monitor it over the coming weeks though.


As a slight thread hi-jack, this might help with reducing noises from the boot area:-


https://www.briskoda.net/forums/topic/343529-installing-side-boot-carpet/


Tempted to go down this route myself as it should not only help to reduce noise levels, but also protect the painted areas of the wheel arch against damage.
 

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Discussion Starter · #11 ·

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Re: the carpeting of the rear arches.

I am pretty sure I read those posts on the
Briskoda site the other day and it was a piece of carpet from a specialist car upholsterer to match the OE carpet and then a high quality DIY custom fit.

Cheers
Ian

P.s. Have a look at my gallery post for latest attempts at road noise reduction.
 

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I will ask my local VW dealer if they have an equivalent carpet set part for the rear wheel arches if not it's straight down to my local Skoda dealership. Thanks Messer for the link really useful.

I'd like to get some extra sound deadening behind the carpet to improve things even further than just a thin bit of carpet but at least it's a start!
 

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Re: the carpeting of the rear arches.

I am pretty sure I read those posts on the
Briskoda site the other day and it was a piece of carpet from a specialist car upholsterer to match the OE carpet and then a high quality DIY custom fit.

Cheers
Ian

P.s. Have a look at my gallery post for latest attempts at road noise reduction.

Apologies, this one looks like a Skoda OE / official rear wheelarch carpet set - I must have been reading an older / different thread :glasses:
 

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You get your work carried out John? What’s the latest.
 

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Good luck John, hope the problem is rectified.
 
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Contacted today to say parts have just arrived, so booked in for Thursday. Fingers crossed.
Nice one, I’m sure it will resolve your noises.
I’m back in again on Friday, where I’m reluctantly having to leave it for the day to have the rear bits replaced and this high pitched noise investigated further.
 
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Discussion Starter · #20 ·
Picked the car up this afternoon after the garage had fitted new rear shocks under warranty.

I regret to say though that changing the shock absorbers has not cured the problem. As before the car is fine at speed on decent roads, but as soon as I got back to the rippled tarmac near my house the clonking started again. There may be a slight improvement, hard to be sure, but what I am sure of is that VW never intended a brand new car to sound like this. As you can imagine I am very disappointed. Not sure where we go from here.

JH
 
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