So, as there were no more posts I could respond to last night, I decided to check out my order form again (have to keep reminding myself that I actually DID order an up! and that it will arrive eventually
). Suddenly spotted that there was no sign of the spare wheel listed on the form and the Leeds dealership were charging me £70 for the up! mats, whereas the configurator shows them at £55.
Called Leeds VW first thing this morning and the lady in sales admin confirmed that it didn't look as though they'd ordered the spare wheel because it was on the back of the sheet I'd printed with my up! configuration (i.e. page 2!!). She said she'd have a word with my salesman and he'd call me back.
Chased them again at lunchtime (no call back as usual) & finally spoke to the sales manager who said a) no problem, spare wheel ordered just not listed on the form and b) configurator shows an indicative price for the mats but VW allow the dealers to charge what they want and that he'd reduce the price for me to match the configurator. Loosely translated I think this means:
a) Bo**ocks, we forgot to order the spare wheel, quick someone, ring round and see if you can get one.
b) Bo**ocks, she's spotted that we're trying to claw back a bit of the discount we gave her so we'd better charge the proper price.
Priceless!!

Called Leeds VW first thing this morning and the lady in sales admin confirmed that it didn't look as though they'd ordered the spare wheel because it was on the back of the sheet I'd printed with my up! configuration (i.e. page 2!!). She said she'd have a word with my salesman and he'd call me back.
Chased them again at lunchtime (no call back as usual) & finally spoke to the sales manager who said a) no problem, spare wheel ordered just not listed on the form and b) configurator shows an indicative price for the mats but VW allow the dealers to charge what they want and that he'd reduce the price for me to match the configurator. Loosely translated I think this means:
a) Bo**ocks, we forgot to order the spare wheel, quick someone, ring round and see if you can get one.
b) Bo**ocks, she's spotted that we're trying to claw back a bit of the discount we gave her so we'd better charge the proper price.
Priceless!!
