Up Owners Club banner

1 - 19 of 19 Posts

·
Registered
Joined
·
540 Posts
Discussion Starter #1
Hi ya'll.


Not an up owner, but an Alfa owner, so I expect high maintenance costs as a given (
).



However, recently used Johnson's AR in Solihull, and am in the process of complaining to the AR head office as well as the OFT (and maybe watch dog).



Second service on a car just shy of 4 years old (09 plate), done around 27k, and the Alfa garage decided to try and seemingly con me out of £1k on some work that they claimed needed doing.



They claimed that there was an oil leak on the gear box. Said they'd cleaned it up during the service and for me to bring it back after 100 miles or so so they could reassess.



I was skeptical as I'd never seen any oil under the car, and I'd never had any issues from the gearbox whatsoever. Anyway, was concerned enough to take it a specialist on the advice of a friend who deals with gear boxes for amateur rally cars and small load trucks.



He could see nothing wrong with it, and upon checking the oil level in the gear box, said that it was fine. Also said that there was no evidence of anyone having cleaned up the underside the car where the oil was supposedly when AR inspected the car for the service.



He advised me to bring it back after a month so he could re-confirm and double check everything to ensure there wasn't a leak, but to regularly check the underside of the carand place some paper underneath to get any evidence of an oil leak (which I've been doing, and so far seen nothing).



So depending on whether the mechanic can find anything in a couple of weeks, I'll be submitting my complaint.



Anyone else had any issues like this in the past from a franchised dealer?
Edited by: Fidel_Castronaut
 

·
Registered
Joined
·
277 Posts
I have had simliar allbeit less expensive. Basically when I had my Golf mkV Gti in for a service they tried to claim that my front tyres where down to 2mm and would I like them to be replaced, when I checked them when I got home they both had 7mm of tread. Thankfully they have since gone out of buisness.
 

·
Registered
Joined
·
101 Posts
About 2 years I took my MK5 Golf TDI to Listers VW and was told to replace my water pump because it was "leaking enough water to warrant immediate replacement". I asked how they arrived at that conclusion because I never needed to top up my water and was informed that after pressure testing my water system it started leaking from the water pump....! I immediately asked to see the technician who carried out the test... who couldn't be found... so the master tech came out.Seeing as how it was in only for an interim service - I flipped out big style! I asked them how much pressure they put in and he couldn't say - but he did confirm that it would be above normal operating pressures...of course something it going to p**s water if you put too much pressure in! I did another 30K before I replaced the water pump - only because the belt had reached 120K limit. I still get livid about it to this day because it frustrates me so much that others just get sucked in and they would have had the work done.

So it doesn't surprise me in the slightest about your gear box.Edited by: wetflyingmonkey
 

·
Registered
Joined
·
727 Posts
Fidel_Castronaut said:
Hi ya'll.


Not an up owner, but an Alfa owner, so I expect high maintenance costs as a given (
).



However, recently used Johnson's AR in Solihull, and am in the process of complaining to the AR head office as well as the OFT (and maybe watch dog).
Take right hand, smack side of head and repeat after me, "I should buy an up!"..!!
 

·
Registered
Joined
·
1,382 Posts
My neighbour had his car failed for rusted brake pipes. They were copper. He complained to the authorities. That was many years ago. I was screwed by the same garage, Caffyns Ford in Alton, no longer trading thank goodness. They screwed me for £1,000 to fix a 10 year old car, by claiming the faults were critical to the MOT (most were advisory), and confusing me as to the price before hand. Complete charlatans. After the fixes, and hearing the price, I asked to see the original MOT certificate, and since he ignored me, I ended up shouting several times at the top of my voice "Show me the MOT certificate" to get him to comply. The only good point is that it kept the car on the road when it should have been scrapped, and when it did fail for good a year later, the Up had been launched a few weeks before and I was able to buy one. Another good point was that the next service was done at an independent, and I found out that they can be cheap and very good.

I have seen surveys by various organisations who take cars with known faults to garages for MOTs and many miss critical faults, and 'find' non existent faults. I reckon the motor trade and the building trade both have a lot of con artists, as does the legal trade (allegedly).
 

·
Registered
Joined
·
430 Posts
Luckily my VW dealer seem fair, they are expensive compared to independent garages but following mots or servicing merely quote for any advisory s without being pushy. Their advisories however are a bit premature on occasions, after a recent service on our Golf they advised front discs & pads needed changing and quoted £249, I had them checked at my local garage and they said they had at least 6000 miles in them (discs are slightly lipped) plus they would fit genuine vag discs & pads for £180.
 

·
Registered
Joined
·
222 Posts
As long as a company has a target to hit and the front line person has a bonus to make you will never get the 100% truth as its worth money in the pay packet. Everyone looks after number one first.
 

·
Registered
Joined
·
309 Posts
Typical behaviour for most main dealers I believe, as all cars seep oil eventually from gaskets on engine/gearbox at some point, its just normal, but It's an easy one for them to try it on with. I take it you've not paid for any work yet? Your right to complain though, if more people did, it might kerb their behaviour.
 

·
Registered
Joined
·
438 Posts
Bought a 2 year old beetle cab at the same time as the Up. There were a couple of scrapes on one wing and two of the wheels had been curbed. Agreed to buy it if those things were put right.

It's my other half's car and she can be quite fierce.

First time it was booked in they just touched up the scrapes and did a terrible job on the wheels.

She told them it wasn't good enough, and blew her lid when they said that was as good as it would get.

Booked in again....perfect.

Wheels skimmed, wing properly sprayed to a new standard.

Amazing what happens if you stand your ground and won't be fobbed off.Edited by: Scrubnut
 

·
Registered
Joined
·
89 Posts
My Up! has been fault-free so far (knocks self on head) so cannot comment but our local VW dealer, Martins of Farnham, have been very good with my Touareg. Last year, I was unsure if a windscreen chip was acceptable and they wee happy to let their MoT tester give it the all-clear informally. He looked at the tyres at the same time and informed me that there were no problems. When the brake wear indicator came on and I called to book it in, I was told to pop it down and they would check the brake discs and pads as the warning usually meant about 1500 miles left. As I live close by, I did so and got another 6 weeks driving before with free checks every 10 days or so until they were worth doing. It gives me good reason to trust their judgement.

It was the same dealership who loaned me an Up! when mine was in for service, resulting in me buying one :)

Nick
 

·
Registered
Joined
·
1,382 Posts
I had mine serviced there once, they seemed pleasant. But you can't have bought yours there unless it was a used one, as they don't sell new cars, or so they told me. I've used Martins in Basingstoke for two services, they seem nice, gave me a loan car during the service so I could do some shopping. They are very polite.
 

·
Registered
Joined
·
438 Posts
So was Hitler according to his bodyguard who died last week!
 

·
Registered
Joined
·
438 Posts
I always assume car dealers are trying to get away with something


I'm too cynical I expect.
 

·
Registered
Joined
·
1,382 Posts
Scrubnut said:
I always assume car dealers are trying to get away with something


I'm too cynical I expect.
Or realistic?

I am of the view that a good retailer can make a good living by providing good service, just as a good manager can get good work from staff by treating them with respect. And people often spend more when well treated. Sadly, it's not always like that. I believe car sales staff are not well paid, and the commission is important, hence many lie and cheat. And many garages and manufacturers are not doing well at the moment. Only the Germans are doing well by all accounts. So it may well be that VW garages are doing good trade, and do not need to engage in dishonesty. The sh*ts I dealt with at a Ford garage were about to go under.
 

·
Registered
Joined
·
430 Posts
It's a very fine line, behind closed doors most company's including and especially car dealerships will be constantly scheming ways to maximise their profit, however, at the same time they rely on a **** of allot of repeat custom so they have this balancing act of trying it on a bit but without pissing you off completely. I work in psychiatry and am used to working with clients with personality disorders including psychopaths, often they are very clever individuals full of false charm but deviant at the same time, some of them make great politicians and business people. I'm not saying car dealerships are full of these rogues but I have often seen these behavioural traits displayed in car showrooms and not always in my place of work.
 

·
Registered
Joined
·
89 Posts
Leif said:
I had mine serviced there once, they seemed pleasant. But you can't have bought yours there unless it was a used one, as they don't sell new cars, or so they told me. I've used Martins in Basingstoke for two services, they seem nice, gave me a loan car during the service so I could do some shopping. They are very polite. 
They do sell cars from there and did quote to supply mine but explained that the order would be administered by the Basingstoke branch. They offered barely any discount and I bought elsewhere. My dealings with Colbournes in Guildford have always been very good. I used them as they supplied my Touareg and it was only when they started getting difficult about picking up and dropping off that I switched to Martins who are only 5 minutes down the road.

Nick
 
1 - 19 of 19 Posts
Top