Hey guys!
First of all im really happy to have found this forum, it acruallt did help me alot!
Well my story started in summer of 2012, I was looking for a cool and cheap car...my first car actually. After a few months of thinking and several visits to basically every cardealer in stockholm I fell in love with the UP! So I placed my order for a Silver High Up with a premium pack.
At first it really was a lovestory people stopped me and asked me about my cool little car, it was cheap and for me living in the middle of the town where there basically are no parking options it was a dream to have a small car with parkingsensors...I named my Upsy Bender
After about 1300km the problems started, suddenlyI couldnt get the car in first gear...it was impossible and the only way to get forwars was actually to put it in reverse, back a few meters and then try to get it in first gear again.....imaginethat by a redlight or a queue..i made people so happy that i actually feared for my life a few times!
SoI went to VW where they found small metal flakes in the gearoil. Got the car back after a week and the problem was the same so I went back.
This time they decided to take the whole gearbox apart and then put it back together...but a bit better and stiffer.....that didnt work either....so Bender went vack to the VW service and they ordered a new gearbox!
One week laterI went to pick Bender up and was pissed of the secondI turned the car on since i saw that the VW peeps drove over 120km with it, and they charged me since "they didnt have enough gas to testdrive it"....wtf!!! Was about to have a drive around the house to confront them whenI saw that the gearstick was totally loose and there was no way to get out of first gear at all....So Bender went back to service
The Gerbox was never ok, it never got ok but somehow I got really sick of going back to VW, until i made a remark that I couldnt listen to the radio...seriously I payed for a new car that should work...I got a car that was the same shape of a freaking Ford Eskort from the 80's!
The car went to service and they couldnt fix the radio reception,I even mentioned that now the gerbox is sh*tty since it wont get into reverse.....
When I got the car back I saw a little mark on the panel and said to my brother that it looked like dirt....but after a closer look I could see that the VW-peeps had no idea how to remove the radio...so they jammed a
screwdriver into every little possible crack on the panel and tried tobreak it away= The whole front panel (Both the plastic gray one and the highgloss one) were full of scratches...and no small once either....looked like they gave a screwdriver to a blind man with parkinsons.
I went back, handed over the keys and asked for a bag so I could get my peronal stuff from the car, went streight up to the salesmanager and demanded a refund. The day after i gave them all the papers for my UP and placed a new order...this time on a less cooler car but one thats been here for centuries.´..Polo!
Now im driving a Golf 7(freaking love it) till I get my Polo R-line in April....Im still sad about my Upsy, but after all the sh*t Ive been through with it I just didnt have the courage to order another UP.
Hope you guys have Up's that are flawless, its an awesome car....think i just had really bad luck!
First of all im really happy to have found this forum, it acruallt did help me alot!
Well my story started in summer of 2012, I was looking for a cool and cheap car...my first car actually. After a few months of thinking and several visits to basically every cardealer in stockholm I fell in love with the UP! So I placed my order for a Silver High Up with a premium pack.
At first it really was a lovestory people stopped me and asked me about my cool little car, it was cheap and for me living in the middle of the town where there basically are no parking options it was a dream to have a small car with parkingsensors...I named my Upsy Bender

After about 1300km the problems started, suddenlyI couldnt get the car in first gear...it was impossible and the only way to get forwars was actually to put it in reverse, back a few meters and then try to get it in first gear again.....imaginethat by a redlight or a queue..i made people so happy that i actually feared for my life a few times!
SoI went to VW where they found small metal flakes in the gearoil. Got the car back after a week and the problem was the same so I went back.
This time they decided to take the whole gearbox apart and then put it back together...but a bit better and stiffer.....that didnt work either....so Bender went vack to the VW service and they ordered a new gearbox!
One week laterI went to pick Bender up and was pissed of the secondI turned the car on since i saw that the VW peeps drove over 120km with it, and they charged me since "they didnt have enough gas to testdrive it"....wtf!!! Was about to have a drive around the house to confront them whenI saw that the gearstick was totally loose and there was no way to get out of first gear at all....So Bender went back to service

The Gerbox was never ok, it never got ok but somehow I got really sick of going back to VW, until i made a remark that I couldnt listen to the radio...seriously I payed for a new car that should work...I got a car that was the same shape of a freaking Ford Eskort from the 80's!
The car went to service and they couldnt fix the radio reception,I even mentioned that now the gerbox is sh*tty since it wont get into reverse.....
When I got the car back I saw a little mark on the panel and said to my brother that it looked like dirt....but after a closer look I could see that the VW-peeps had no idea how to remove the radio...so they jammed a


I went back, handed over the keys and asked for a bag so I could get my peronal stuff from the car, went streight up to the salesmanager and demanded a refund. The day after i gave them all the papers for my UP and placed a new order...this time on a less cooler car but one thats been here for centuries.´..Polo!
Now im driving a Golf 7(freaking love it) till I get my Polo R-line in April....Im still sad about my Upsy, but after all the sh*t Ive been through with it I just didnt have the courage to order another UP.
Hope you guys have Up's that are flawless, its an awesome car....think i just had really bad luck!