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Discussion Starter · #1 ·
500 miles on the clock and I hear a shriek from my wheel. Knew at once I had a stone in the brake. Called the RAC and only just had time to fetch a coffee from MacDonalds across the road before they arrived. He even picked the right wheel first time! He told me stones will often drop out if you reverse, which I didn't know, never having had it happen before. I was happy to tick outstanding on his customer satisfaction survey!
 

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If reversing does not shift it, sometimes just waiting until the brake disk cools can help. Anyway, it's great that the RAC responded so quickly and did not keep you hanging about.
 

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Excellent service from the RAC. Hope VW's own roadside cover is just as efficient if I have need of it in the next year.
 

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I think VW assist is run by the RAC
 

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I'll get VWAssist with the new UP, but already have RAC... Have never used it though!

Only when the EGR Valve in the touran cracked and it had to be towed to dealer! They came very quickly, but even someone at Citygate stayed a bit late so they could book it in after closing when I arrived!!

Good service all round!
 
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