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Our customers, colleagues and communities are at the heart of everything we do. We want to reassure you we’re following government advice and working responsibly with our Retailer network to support our customers, while maintaining the safety of all.

Our showrooms might be closed but we’re digitally open. Please contact our sales team via email or phone and we will be delighted to deal with your enquiry.

Many of our after-sales departments are also open for urgent vehicle maintenance - use the retailer search function to identify your nearest open outlet [click here ].

If you’re a key worker, as defined by the government, and need urgent vehicle maintenance please contact our Customer Service Centre on 0114 450 3374.

There’s lots of advice and answers to the most frequently asked questions below, and if your question is not answered you can email us directly at [email protected] .

If your query is urgent and you really need to speak to us direct, call 0800 333 666. Please note, because we’re prioritising contact from key workers and those with urgent mobility requirements and there are fewer staff available than normal, there may be a delay in response.

If your query is about finance, please visit https://customer.vwfs.co.uk/contact-us.html for advice, or, if you would like to view and manage your finance agreement you can do this online here https://myvwfinance.vwfs.co.uk
These are challenging times for everyone, but Volkswagen will continue to work closely with all our partners and communities, so we can move forward together.

Thank you for your understanding.
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