My VW UP! Black (2012) came with a three year service package. This year @ 20000 miles I took the UP! to the main agent for the service. Four days later I bought a full set of Genuine VW mudflaps on E-Bay deciding it would be cheaper for me to fit them. Having removed the wheel nut bolts from the rear wheel I was unable to remove the alloy wheel from the hub! I contacted the VW agent and asked why it wound't budge assuming the wheels had been removed during the "Service" in order for them to examine the brakes etc. I was told that it is not in the service schedule to remove the wheels during the service as they only carry out a visual inspection! Surely this cannot be true??? So my wheels have not been removed since they were put on over two years ago! Is anyone else aware of this ??? I did go back and get the problem sorted but the Service Manager insisted they were in the right!