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Known TPI on 2013 models!

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11K views 22 replies 16 participants last post by  Night Owl  
#1 ·
Hi we have just found out that ther is a known Technical point of information that VW have in place on 2013 models of the UP. My dauther has been having issues with the gears, mainly reverse and we have been trying to get the dealer and head office to sort the problem out. I have been informed by head office that there is a TPI from the tech team saying that this typr of gearbox on all 2013 models can be difficult and all that needs to be done is double clutch when it does not go in! When I pointed out that this was not an acceptable solution on a new car I was told that this was the fix and nothing else needed to be done.

It also happens in 3rd gear occasionally and will not go in and now the gears are becoming very crunchy. I would like to point out that all 2014 models have a different type of gearbox in now but if you have the old gearbox and are having problems I would love to know so that we can pool our knowledge and get VW to sort the issue out.
 
#2 ·
On our Mii, we've had an issue with reverse gear, and agreed the fix is to double clutch.

As far as I am aware the TPI is only for reverse, an issue with forward gears especially any others than first is a separate issue.
 
#3 ·
Thanks for that. So far the double clutch doesn't always work and we are unsure if this is going to cause and damage or if it has in the past before she was told about it. Still not happy this has to be done on a new car. Perhaps she need to just get ride privately before it cost her too much. I lnow this means passing the problem on to someone else but the dealer is going to drop what she could get on part exchange as they now have to tell any new buyer about double clutching.
 
#4 ·
Mii Al can I ask a question, are you entirely happy with this solution to your new car? You do know that the gear teeth could have been damaged and once it goes out of warranty you might have to pay for the new gearbox to be fitted.
 
#6 ·
Sorry

Missed the replay last month.

Granted not ideal, but as ours only affects reverse to me acceptable. However, if you are expected to double clutch between 2nd & 3rd then I would not be happy with that, but our car is fine 2nd to 3rd.
 
#7 ·
Our Mii only makes the occasional small grinding noise when putting it into reverse but it's nothing to make us change it for. The rest of the gearbox is as sweet as they come.

And there is no rhyme or reason when it can crunch. Sometimes it can crunch when the engine/gearbox has warmed up after having done 10 miles (i.e. fully warm), other times no noise when the car is cold.

I actually get to use it today so I'll see what experience I get later (the fuel light came on yesterday so I get to drive it today.....to the petrol station!!!)
 
#8 ·
Well, as somebody with a 2013 gearbox, I have to say that this isn't strictly true. You don't always have to double to go into reverse - only sometimes and usually when the car has been standing overnight. It has been like this with just about every VW group car that I've owned.

If the engine/gearbox are warmed up then it's rare that I have to double clutch for reverse, and certainly not for any other gear.

Edited by: Umiamz
 
#10 ·
Just got to drive our Mii this morning and it didn't crunch going into reverse, despite being stone cold after standing overnight. What a good bit of fun to drive though. Lots of smiles.
 
#11 ·
Great to hear some positive feedback about your car. Be careful though some members get vey upset if you give positive feedback. There is no doubt that some cars do suffer from defects which is why they have a warranty. It is also true that not all dealers have the same technical expertise when it comes to identifying and correcting faults. Happy motoring. Edited by: Beevee
 
#13 ·
Beevee said:
Great to hear some positive feedback about your car. Be careful though some members get vey upset if you give positive feedback. There is no doubt that some cars do suffer from defects which is why they have a warranty. It is also true that not all dealers have the same technical expertise when it comes to identifying and correcting faults. Happy motoring.

Who could you mean????
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No issue with some positive feedback.

Agree with what you say about the difference between dealers though. Some threads on here are quite shocking.
 
#14 ·
I don't mind double clutching into gear - most cars need this at some point (in particular going into first when not quite stopped). What annoys me is that if you aren't careful you engage the start/stop, and it confuses itself trying to restart at the revs are already dropping!
 
#15 ·
I don't think I've owned a car that didn't need double clutching to get into reverse. Some were worse than others but even Hondas and Mazdas do it, and they know how to put together a gearbox! Not a sign of a faulty gearbox if you ask me. But, I have only ever had one car that needed double clutching going up through the gears. This was a 20 year old really worn out Peugeot 205, so it wasn't a surprise. A relatively new car like the up should not need double clutching going from 2nd to 3rd imho..
 
#16 ·
Can't believe what I'm seeing here. This is almost 2015. Not 1960 !
A car built in this modern age SHOULD NOT need double de-clutching of any kind, either into reverse, or up or down the forward gears.
If your dealer is telling you to do it, they are attempting to get out of a real issue. If they continue to feed you this cr*p, take it further, or to another dealer, they will back down.
I am three score years, and have raced and rallied for 20- odd of those years, in all sorts of cars. i've hand - built my competition cars, and for the past 20 odd years have been restoring classics. I used to double de-clutch down the gearbox in my race cars as a matter of course to save weak synchros, but never once have I needed to do that in a modern vehicle.
It is completely unacceptable to expect anyone to do this these days.
If you need to do it, then the 'box , or engine management system that governs the revs is FAULTY !
You must be more assertive with any moronic dealer that tells you otherwise.
Steve
 
#18 ·
Well I have been stone walled by head office (tech team, md office and plain customer service) that reaaly I need to just accept the situation!!!!!! We are now pushing the dealer to get someone from head office down to look at it but have been warned that if it is only happening in reverse and no other gears it is unlikely anything will be done.

The whole situation is crazy. It seems that it is just luck of the draw if you end up with this type of gearbox in your car but they still charge the same as an UP with a different gearbox.

I have now contacted comsumer helpline and local CAB and I have to do the usual letter then they will help me take it further as they feel that my daughter is not getting the car which she paid for.

And just so you get an idea what we are up against with the dealer..........the saleman who sold it to her has offered to do a good deal for her to part exchange for another car.....it seems that they think that we will let her throw more money at them to sort the issue CRAZY.

It's such a shame as this is her first car and she really loves it and looks after it well but there is no way she or us for that matter will every buy another car from Martins of Basingstoke
 
#19 ·
Sorry to hear of your problems. I am having similar issues with my nov 2013 up and first gear. I have been unable to get it into first 6 times now in the past month (despite double de-clutching, selecting another gear etc). It is currently at the dealers.....
 
#20 ·
I often get the issue with struggling to get it into first gear too, sometimes there's a lot of resistance and other times (usually when the lights turn green) not at all and have to double or triple clutch to get first to engage, very frustrating and nothing to do with gearbox temperature it seems, often happens further into a journey. Mine is Oct 13 so we might be on to something.



Edited by: Barnsey
 
#21 ·
I would try and get your cars sorted as soon as possible as we have been told that not all ups have that same gearbox and you are just unluck if you get the one with the issues, I say issues as I've been told it's not a fault but a characteristic. I am in the process of trying to get them to change the gearbox on my daughters car so wish me luck.
 
#22 ·
Saying double the clutch is stupid how many school of motoring teachers would know what you mean never mind trying to teach you.

But back to the point as other people have said on here with MODERN gearboxes (I assume the UP has a modern gearbox) you should just have to gently push the gearstick & it should engage the next gear without a crunch or any other noise so if anyone has a gearbox problem do NOT except this as cure we DO NOT have to learn how to double the clutch to change gear.
Tell me another car that you have to double the cluctch to change gear (50 Post's in next Hour??
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#23 ·
My Up has no gear changing issues at all. my other car however is a different story. I have to double de-clutch both up and down the gear box. Mind you it is 61 years old with a column change.
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